Refund and Returns Policy

1.0 Acceptance of goods to be returned

Jaram will take back and credit the customer if;

  1. Jaram is advised of the need to return supplied goods within 7 days of receipt of said goods.
  2. Goods to be returned are returned in the original packaging, in a saleable condition, clean and complete.
  3. Jaram has initially incorrectly supplied the goods and cannot supply the correct goods.
  4. Jaram has incorrectly manufactured the goods and cannot repair or replace the affected item.
  5. The customer accepts responsibility for the freight costs required to return the goods to Jaram.

2.0 Rejection of goods to be returned

Jaram will not accept the return of goods if:

  1. The product has been fitted previously.
  2. The “End User” changes their mind and no longer requires the product.
  3. The product has been in the possession of the customer for more than seven (7) days and no notification has been given that the goods need to be returned.
  4. The product being returned is superseded.
  5. The product is missing any components.

3.0 Replacement of stock – Not applicable

4.0 What happens when

The goods arrive at Jaram, but do not comply with point 1 of “Acceptance of Goods”

  • Jaram reserves the right to return by courier at the cost to the receiver any goods that have been returned not in a saleable condition, original packaging or clean and complete
  • Unfortunately, we are unable to refund Rhino-Rack Products purchased from Jaram

5.0 Custom Manufactured Products

  • Jaram cannot accept custom made products for return. Should an item be faulty or incorrect due to the fault of J
  • Jaram we will repair or replace the affected item free of charge under the terms of our 5-year guarantee.
  • All instances will be considered on a case-by-case basis. All credits raised will be paid by credit note.
  • Please remember – Claims are only accepted within seven (7) working days of receipt of goods.

6.0 Goods Return Procedure

  • To enable a fast processing of your claim, please ensure the following items have been addressed.
  • The goods being requested for return have been brought to Jairam’s attention within the 7-day claim period. (Jaram allows you seven days from receipt of goods to request a credit.)
  • The goods to be returned meet the criteria in point 1.0 of the Jaram Goods Return Policy
  • Please follow the procedure below prior to returning any goods.
  • Contact your Jaram Sales consultant on 08 9451 0700
  • Your Jaram Sales consultant account manager will discuss and advise you whether we are able to accept the goods for credit.
  • If approved for return, a Credit Return Authority (CRA) will be issued to you.
  • The goods may now be sent back to Jaram with the CRA for immediate processing.
  • Please note: If goods arrive back at Jaram without the relevant authority, then we may not be able to provide you with a credit for the goods.
  • Please read the Return Policy carefully, we are more than happy to answer any questions that you may have. Telephone 08 9451 0700